Terms of use and licence summary

These terms cover your use of the counselnote.uk website and summarise the licence under which CounselNote software is provided. CounselNote is made by 4CF Group, a business based in the United Kingdom.

Using this website

• The guides and other content on this website are general information, not legal or professional advice. They are written for school counsellors and pastoral staff in the UK and link to the official sources they draw on. Always follow your school's own policies and take advice on individual cases.
• We try to keep content accurate and up to date, but we cannot guarantee that it is complete or current. Official guidance and legislation change; check the linked sources.
• You may read, print and share links to our guides for your own professional use. Please do not republish them in full without permission.
• This website uses Google Analytics to understand how it is used and may display advertising served by Google on content pages. See our privacy notice for details.

CounselNote software licence — summary

• Grant. When you buy a licence you receive a non-exclusive, non-transferable right to install and use CounselNote on the number of devices stated for your tier, for the licence period purchased (one year).
• Evaluation. You can evaluate CounselNote free for 30 days before buying. No card is required.
• Your data. CounselNote stores all pupil and session data locally, encrypted with a passphrase you choose. We have no access to it and cannot recover it. You (or your school, as controller) are responsible for backups, device security, and compliance with UK GDPR and your school's data protection and retention policies.
• Not a statutory safeguarding system. CounselNote is a private counselling workspace and does not replace your school's approved child-protection recording system. Safeguarding concerns must be recorded and referred through your school's official procedure.
• Liability. CounselNote is provided "as is". To the extent permitted by law, our liability is limited to the fees paid for the licence in the 12 months before a claim. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Your statutory rights are not affected.
• Law. These terms and the licence are governed by the law of England and Wales.

The full licence text is included with the software download. For questions, email sales@counselnote.uk.